Marketing automation runs messages, waits, branches, and records based on defined customer actions and conditions. It can respond to context instead of sending everyone the same message at the same time.
The demo branches after signup depending on whether a first action is complete, sending help or a next-step prompt. Define conditions, frequency caps, and exit rules clearly.
Bad events or consent state can trigger irrelevant messages. Verify branches with real data and provide a way to stop the workflow.
When to use
Use it for onboarding, reactivation, or post-purchase flows after checking event quality and message consent.