Agent-readable metric definitions attach formulas and exclusions to terms such as revenue, active customer, and repeat purchase. A 2026 CRM announcement described natural-language queries for agents and a plan to add more context and definitions for metrics.
In the demo, the same revenue question returns different values depending on whether refunds are excluded. Choosing a definition changes the formula, exclusion, and result together.
A shared name alone can hide different calculations. Record an owner and version for each definition and show which definition an agent used in its answer.
When to use
Use it when multiple teams or agents query the same metric.