In an agent product, many clicks or messages do not prove that a customer’s job is done. In line with a 2026 PLG forecast focused on delegated work, teams can measure requests through completion and review. This is a product-specific metric proposal, not a universal standard.
The demo narrows ten requests through execution, review, and approval. Track difficulty and failure types so the rate cannot be inflated by excluding hard tasks.
When to use
Use it to assess an agent by completed outcomes rather than conversation volume.