An agent-to-human handoff is the point where AI-assisted discovery or comparison yields to a customer or adviser for judgment. In high-consideration purchases, checking fit, regret risk, and service promises with a person may be part of the value.
The demo passes a fictional preference summary from AI to an adviser. Include the supporting context and unresolved questions so the customer does not have to start over.
Do not force the same handoff on every shopper. Let risk, price, and customer preference guide the escalation point.
When to use
Use it to design a human escalation for high-value, risky, or emotionally important choices.